FAQs

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Shipping & Returns

Where does TUSI ship?

TUSI currently only ships to the UK, Australia and most of Europe (for a full list, see below) - we plan to ship worldwide very soon, so everyone can enjoy the benefits of TUSI luggage!

Here's a list of the countries TUSI currently ships to:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

 

How much does shipping cost?

We offer free delivery to anywhere we ship to! Unfortunately, we don't offer any express delivery services, but we can guarantee your TUSI luggage will be worth the wait!

 

When will I receive my order?

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 2-3 business days. As an effort to save on wasteful packaging, we make each item to order, so it can take between 10-14 days for it to arrive.

Our warehouse team takes a much deserved vacation on weekends and national holidays, so orders placed on those days will be shipped the following business day.

 

Can I cancel or change an order once I've placed it?

Our team moves quickly to get your order shipped out ASAP, which means that we aren't able to make any changes to an order once it's been placed.

 

Products

Why does TUSI luggage cost so much less than other luggage?

Luggage from other companies face a lot of markups. The brand who makes it, the retailer who sells it, and in some cases a licensing company who gets it there, all take their cuts before a bag even gets to market. The end result: overpriced luggage. Since TUSI only sells directly to our customers, our luggage doesn’t have all of those markups driving up the price, so we can bring you higher quality at lower prices. We also make each item to order, so delivery can take slightly longer, but it's well worth the wait!